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Can I see the products in a showroom?
Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied you may return it. See our return policy for details.Most orders will arrive at your door within 4-10 business days within the US and 7-14 business days outside the US.Checkout involves four steps. Add items you wish to buy to your cart.

How do I track my package?
checkout we ask our customers to create accounts so they are able to know order status and to track a package with tracking numbers. Your order number should show up if you created your account before or during the checkout process. If you created an account after receiving an order confirmation, the status will not be available to you. We add tracking numbers to orders when they become available and tracking is also emailed to the address you provided when your package ships.You can delete items, update quantities and add new items before you complete your checkout process without any problems or help from customer service.Halloween is the spooky night of the spirits.

Can I pick up my order at the warehouse or head office?
Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied with your purchase you may return it.

Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.Most orders will arrive at your door within 4-10 business days within the US and 7-14 business days outside the US.Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept.

Will my order make it for Halloween?
We experience a high volume of orders during October for the Halloween season, and work at a 2-6 day processing speed plus delivery time from our warehouse.Work is never really boring. There's times when the work is done and we have nothing to do, and in those cases we usually just play video games, pool, ping-pong, or come up with new ideas! - - - - - - - - - - - - - - - - - - - - - - - - - - - -To calculate your arrival date add the processing time usually 1-4 days and add it to the UPS travel time displayed you have choosen.

Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.You can delete items, update quantities and add new items before you complete your checkout process without any problems or help from customer service.Once you have added all your items to the cart and are ready to checkout your credit card or PayPal information will be attained.