Customer Service Jobs
I can't log in. What's wrong?
If you can't log in, make sure your Caps Lock key is off and try logging in again. If you have forgotten your password, request a reminder by clicking the forgot your password? link on the login screen or by calling customer service (toll free) at 1-.Your schedule is driven by our client programs call volume. Alpine does not guarantee consistent, ongoing, weekly hours.
How often do you post schedules?
Weekly - although our scheduling system posts several weeks in advance. Agents are asked to post their availability one to two weeks ahead of the week that is being scheduled. Schedules are posted on a weekly basis and you would know your posted schedule about 4-7 days ahead of that week.No - customers who call generally know what it is they want to order, but may be asking for assistance to identify just the right item. SOME programs require more proactive sales skills than others.
What kind of support will I have while I am working? What if I have questions?
Even though you will be working from the comfort and quiet of your home, you will have the support of your program team. We always have team leaders, coaches or support agents, particularly knowledgeable about your program available to you in secure chat rooms, as well as by phone. Similarly, we provide round-the-clock technical support in the event that you have any problems with any of our telephone or computer systems.Unlike the independent contractor model, you do not have to pay for training. Instead we will pay YOU to go through training!Time Tracker uses all your active Customer:Jobs and Service Items. You can hide any customers, jobs, and service items you don't want transferred to the Time Tracker service, then unhide them again within QuickBooks.
What kind of support will I have while I am working? What if I have questions?
Even though you will be working from the comfort and quiet of your home, you will have the support of your program team. We always have team leaders, coaches or support agents, particularly knowledgeable about your program available to you in secure chat rooms, as well as by phone. Similarly, we provide round-the-clock technical support in the event that you have any problems with any of our telephone or computer systems.To see your resume, click the view link under online resume category on the left hand side of the page.
I can't log in. What's wrong?
If you can't log in, make sure your Caps Lock key is off and try logging in again. If you have forgotten your password, request a reminder by clicking the forgot your password? link on the login screen or by calling customer service (toll free) at 1-.Each of our programs has its own, unique hours of operations. Most of our employment opportunities are for the weekday/daytime hours with at least 4 hours on the weekend. Occasionally, we do recruit for clients with operating hours that are 24 hours/7 days a week. However, the most common hours of operation we recruit for are Monday-Friday, 6a-6pm and Saturday and Sunday more limited hours.Unlike the independent contractor model, you do not have to pay for training.
How would I know if its a call for the company or someone calling me?
You will be permanently connected to our telephone system during the entire period of each work shift resulting in the inability to take personal calls during your shift.You will be permanently connected to our telephone system during the entire period of each work shift resulting in the inability to take personal calls during your shift.All of your training will be done online or over the phone similar to online college courses.
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